Customer Service
Below is a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please call us on +44 (0)16 1884 0065 or email info@nomatica.com.
Contact sales or customer services
To contact sales or customer service, email info@nomatica.com or call +44 (0)16 1884 0065 7am-5pm GMT Monday to Friday.
Contact technical support
A free technical support is available to all Nomatica customers up to 28 days after reception of their order. E-mail us at info@nomatica.com or call +44 (0)16 1884 0065 7am-5pm GMT Monday to Friday with you order reference, name and ZIP code.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact info@nomatica.com, or alternatively call +44 (0)16 1884 0065.
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to info@nomatica.com, or alternatively call +44 (0)16 1884 0065. You do not have the right to cancel an order where we have informed you that we are buying the goods in exclusively for you. Please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
The different scenarios for returns are detailed in our terms and conditions at point 9.0. We recommend that you read them carefully before you send your device back to us. In any case, please contact our Customer Service Help Desk for more information on +44 (0)16 1884 0065 or by e-mail to info@nomatica.com.
In the case of a repair under warranty, we strongly advise that you contact the manufacturer first. This procedure will certainly be faster and you will get your device repaired faster. You will find below a list of addresses and contacts:
| Manufacturer | Telephone | Email/Web | Notes |
| Acer | If calling from UK: 0871 760 1000 If calling from Southern Ireland: 0818 202 210 If you require assistance with a server product. Please Call 0871 760 1006 |
http://www.acer.co.uk/ac/en/GB/content/support | Acer Support Line |
| Archos | 0870 609 1263 |
http://www.archos.com/support/support_tech/index.html?country=gb&lang=en | Archos Support |
| ASUS | Monday to Friday 9am to 5pm United Kingdom +44 870 1208 340 (charged at 8ppm from a BT Line) Repubic of Ireland +353 1890719918 (charged at 8ppm from a BT Line) |
RMA Request | ASUS Support for Notebook/EEE Family/Handheld/LCD Monitors/Networks/Digital Home |
| Dell | 0844 338 1000 Monday - Friday 8am - 8pm |
Dell Support | Dell Support Line |
| HP UK | 0845 161 0030 Mon-Fri / 08:00-18:00 |
Support | Handheld Support |
| HTC | +44-845-890-0079 - 09:00- 21:00 (Mon - Fri) / 09:00- 13:00 (Sat) |
Support via Hotline | |
| Jabra Corporation | 01784 220140 Monday to Thursday from 09:00 to 17:30 and Friday from 09:00 to 17:00 |
support@jabra.com or Online Support |
|
| LG | 0844 847 5454 (National call Rate) Monday to Friday: 8am to 8pm Saturday: 9am to 6pm Sunday: 11am to 5pm Bank Holidays: Closed. |
Warranty Claim LiveChat E-mail Customer care |
Technical Support |
| Motorola | 0870 901 0555 |
Motorola Support | Online Support |
| Parrot | 0844 472 2360 |
Return Form Or mailto technical.uk@parrot.com |
|
| Plantronics | 0800 410 014 |
Warranty and replacement information | |
| Samsung | UK: 0330 7267864 / ROI: 0818 717100 Monday - Saturday: 9am - 6pm |
Warranty Information | Customer Support |
| Sony Ericsson | 0870 523 7237 |
Online Support | Sony Ericsson Support |
| If the manufacturer is not listed please email info@nomatica.com or call +33467457780 | |||
| Important Note: Nomatica give manufacturers phone numbers and e-mail/URL addresses to help its customers. However, Nomatica will not be responsible for the expenses occured by the customer resulting from calls and/or connections to such phone numbers/e-mail/URL. | |||
Returning unwanted/not faulty goods
In accordance with the provisions of article 6 and in compliance with the Directive 97/7/EC of the European Parliament and of the Council, the Consumer is entitled to a fourteen (14) day retraction period starting from the date he/she receives the product(s) to return any item that may not suit his/her needs. Products must be, preferably, in original packaging and in good condition in order to be resold. The Customer will be allowed to choose between having the returned goods replaced with another reference or receiving a refund without any penalty, with the exception of return fees. The Consumer is therefore entitled to a fourteen (14) day period to inform Nomatica that it is his or her wish to cancel his or her order and to obtain an RMA number from the Customer Care department.
Request a copy invoice
To request a copy invoice, please email info@nomatica.com.
Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing info@nomatica.com or call +44 (0)16 1884 0065.
